The need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying defects, determining causes, suggesting improvements, and establishing tractability of each process. The 7 QC tools are fundamental for Continuous Improvement. This course will teach how to apply 7 QC Tools as a corrective and preventive measure to avoid defects and improve product / service quality.

Programme Objectives:
At the end of this training, participants would be able to:
• Understand the fundamental principles of problem-solving
• Understand how to apply the 7 QC tools in the workplace • Comment critically on corrective actions raised as a result of applying 7QC tools
• Interpret and measure the effectiveness of implemented solutions

Who Should Attend
Final year Engg/PGDM/MBA Students.
All personnel / team members involved in continuous improvement / quality improvement initiatives from both the manufacturing and service industries (including banking and finance, BPO, KPO, CRO, logistics, healthcare, education, government and public service)

Programme Objectives:
Procedures For Problem Solving Using The 7 QC Tools
– Making use of data to increase productivity
– Applying the 7 QC Tools towards problem-solving
1. The Pareto Diagram
– How to construct Pareto Diagrams
– How to classify the defects and display using a Pareto Diagram

– How to identify the problems in their order of severity
– How to get a hand on the real problem from among many

2. The Fishbone Diagram (Cause & Effect Diagram)
– How to construct Fishbone Diagram
– How to generate all the probable causes for every defect
– How to apply the Brainstorming Technique during problem solving meetings
– How to search out and organize all possible factors

3. Process Flow Chart
– How to construct a Process Flow Chart
– Considerations for constructing process flow charts
– How to interpret process flow charts

4. Checksheet
– What is the best method to take down data simply?
– How to prevent inspection slip-throughs
– How to construct simple Checksheets for convenient usage in the workplace

5. The Histogram
– How to know and predict occurrence of defects
– How to construct a Histogram
– How to interpret various shapes of a distribution diagram

6. Scatter Diagrams
– Is there a way to find out a correlation between the cause and effect of a problem?
– How to construct a Scatter Diagram
– How to interpret the Scatter Diagrams

7. Control Charts
– Why do defects occur?
– Is it due to dispersion?
– How to plot these dispersion over a period of time to determine the probable cause of dispersion
– How to interpret whether a process is stable or not