Healthcare lean six sigma is a rigorous and disciplined process improvement methodology that uses data and statistical analysis to measure and improve hospitals operational performance. Wieaw would be happy to help hospitals in improving their processes by healthcare lean six sigma training and Implementation.
A Certified Healthcare Lean Six Sigma Green professional has a deeper understanding and knowledge about Lean Six Sigma Methodology. They may lead improvement projects and / or serves as a team member as a part of more complex improvement projects lead by a Certified Black Belt. A Healthcare Lean Six Sigma Green Belt have a thorough understanding about the various deliverables in the phases of Define, Measure, Analyze, Improve and Control (DMAIC). A Healthcare Lean Six Sigma Green Belt understands how to implement, perform, interpret and apply Lean Six Sigma at a high level of proficiency.

Healthcare Lean Six Sigma Green Belt Certification Requirements: No specific requirements
Training Duration: 4 Days
Certification: Online/Offline exam for 1 hour; Passing %: 70%
Target Audience: Doctors, Nurses, Pharmacists, Biomedical Engineers, Lab Technicians, Hospital Administrators, Safety Officers, Quality Analysts, Quality Mangers, Auditors, Project Managers

Programme Objectives:
The aim of this programme is to impart participants with skills in analysing and improving processes using the Lean Six Sigma approach. Upon completion of this training, participants would have mastered the Lean Six Sigma DMAIC methodology and learnt the in-depth concepts and tools needed to accomplish Green Belt level projects. Lean Six Sigma projects so far in the health-care have focused on direct care delivery, administrative support and financial administration processes with projects focusing on
1. Reducing number of brands of drugs in pharmacy
2. Reducing inpatient waiting time during the discharge process
3. Reducing outpatient waiting time in the hospital
4. Improving satisfaction level of patients
5. Reducing injury on duty
6. Streamlining the Patient transfer to in patient wards
7. Reducing queuing time for patient blood taking
8. Improving patient satisfaction in Accident and Emergency (A&E)
9. Reducing turn-around time in preparing medical reports
10. Reducing cycle time in various inpatient and outpatient diagnostic areas
11. Reducing number of medical errors and hence enhancing patient safety
12. Reducing errors from high-risk medication
13. Reducing medication ordering and administration errors
14. Increasing productivity of health-care personnel
15. Increasing accuracy of laboratory results
16. Increasing accuracy of billing processes and thereby Reducing the number of billing errors
17. Improving bed availability across various departments in hospitals
18. Reducing number of postoperative wound infections and related problems
19. Improving MRI exam scheduling
20. Improving turn-around time for pharmacy orders
21. Improving nurse or pharmacy technician recruitment
22. Reducing length of stay in A&E
23. Reducing inventory levels
24. Improving patient registration accuracy
25. Reducing patient registration time

Programme Outline: Healthcare Lean Six Sigma Green Belt
1.0 Define Phase

1.1 The Basics of Six Sigma
1.1.1 Meanings of Six Sigma
1.1.2 General History of Six Sigma & Continuous Improvement
1.1.3 Deliverables of a Lean Six Sigma Project
1.1.4 The Problem Solving Strategy Y = f(x)
1.1.5 Voice of the Customer, Business and Employee
1.1.6 Six Sigma Roles & Responsibilities

1.2 The Fundamentals of Six Sigma
1.2.1 Defining a Process
1.2.2 Critical to Quality Characteristics (CTQ’s)
1.2.3 Cost of Poor Quality (COPQ)
1.2.4 Pareto Analysis (80:20 rule)
1.2.5 Basic Six Sigma Metrics

a. including DPU, DPMO, FTY, RTY Cycle Time, deriving these metrics and these metrics

1.3 Selecting Lean Six Sigma Projects
1.3.1 Building a Business Case & Project Charter
1.3.2 Developing Project Metrics
1.3.3 Financial Evaluation & Benefits Capture

1.4 The Lean Enterprise
1.4.1 Understanding Lean
1.4.2 The History of Lean
1.4.3 Lean & Six Sigma
1.4.4 The Seven Elements of Waste
a. Overproduction, Correction, Inventory, Motion, Overprocessing, Conveyance, Waiting.
1.4.5 5S
a. Straighten, Shine, Standardize, Self-Discipline, Sort

2.0 Measure Phase

2.1 Process Definition
2.1.1 Cause & Effect / Fishbone Diagrams
2.1.2 Process Mapping, SIPOC, Value Stream Map
2.1.3 X-Y Diagram
2.1.4 Failure Modes & Effects Analysis (FMEA)

2.2 Six Sigma Statistics
2.2.1 Basic Statistics
2.2.2 Descriptive Statistics
2.2.3 Normal Distributions & Normality
2.2.4 Graphical Analysis

2.3 Measurement System Analysis
2.3.1 Precision & Accuracy
2.3.2 Bias, Linearity & Stability
2.3.3 Gage Repeatability & Reproducibility
2.3.4 Variable & Attribute MSA

2.4 Process Capability
2.4.1 Capability Analysis
2.4.2 Concept of Stability

3.0 Analyze Phase
3.1 Inferential Statistics
3.2.1 Understanding Inference
3.2.2 Sampling Techniques & Uses

3.2 Root Cause Analysis
3.2.1 Microlevel Process Mapping
3.2.2 Process Map Analysis
3.2.3 Fish Bone Diagram
3.2.4 Control Impact Matrix
3.2.5 Pareto Chart

3.3 Hypothesis Testing
3.3.1 General Concepts & Goals of Hypothesis Testing
3.3.2 Significance; Practical vs. Statistical
3.3.3 Risk; Alpha & Beta
3.3.4 Types of Hypothesis Test

3.4 Hypothesis Testing with Normal Data
3.4.1 1 & 2 sample t-tests
3.4.2 1 sample variance
3.4.3 One Way ANOVA
a. Including Tests of Equal Variance, Normality Testing and Sample Size calculation, performing tests and interpreting results.

4.0 Improve Phase

4.1 Simple Linear Regression
4.1.1 Correlation
4.1.2 Regression Equations
4.1.3 Residuals Analysis

4.2 Multiple Regression Analysis
4.2.1 Non- Linear Regression
4.2.2 Multiple Linear Regression
4.2.3 Confidence & Prediction Intervals
4.2.4 Residuals Analysis

4.3 Solution Generation
4.3.1 Best Practices
4.3.2 Benchmarking
4.3.3 Idea Generation
4.3.4. Effort Impact Matrix
4.3.5 Pugh Matrix

5.0 Control Phase
5.1 Lean Controls
5.1.1 Control Methods for 5S
5.1.2 Kanban
5.1.3 Poka-Yoke (Mistake Proofing)

5.2 Statistical Process Control (SPC)
5.2.1 Data Collection for SPC
5.2.2 I-MR Chart
5.2.3 Xbar-R Chart
5.2.4 U Chart
5.2.5 P Chart
5.2.6 NP Chart
5.2.7 Xbar-S Chart
5.2.8 CuSum Chart
5.2.9 EWMA Chart
5.2.10 Control Chart Anatomy

5.3 Six Sigma Control Plans
5.3.1 Cost Benefit Analysis
5.3.2 Elements of the Control Plan
5.3.3 Elements of the Response Plan